Versa battery life feedback

[Nivo]

I share the frustration that many Versa customers are experiencing.

Suddenly, my Versa is not holding charge and shuts down. I charged it to 100% about 18 hours ago, now I have already had the low charge warning and it has just shut down completely. This has been happening for a couple of days now, and the device used to hold charge for 3 or 4 days before a battery warning.

If anyone from Fitbit is interested in their customers, then please investigate this properly.

Please don't ask me to turn off features, notifications etc - this can't be the issue because I've had the current settings since I received the device in may 2018, but the problem has only recently become apparent.

The only recent change is that I downloaded the Bitmoji clock - I'm going to change this later (after charging the device AGAIN) to see if it makes a difference.

Many customers are complaining about this and all I can see are lame responses from Fitbit – please listen to the people that provide your revenue and respond appropriately.

Moderator edit: subject for clarity

[Anilke]

I am having similar issues. I got my versa 4-5 months back and battery used to last for 4 days easily just few days back charge seems to drop fast and full charge it last only 16-18 hours. After reading multiple post I see most people reporting similar issue in recent months was there any software update what is causing the battery to drain. I hope Fitbit support team takes quick action. It is complete waste of money.

[ashares]

I’m having the same issue all of the sudden. My Versa used to hold a charge for 4-5 days. Just within the last week it started with the battery issue and now it won’t last a full day. 

Unlike some of the other replies I don’t have the bitmoji clock. However I was forced to change my clock face recently due to it no longer being supported for some reason. I’ve tried a few different clock faces over the last week and it doesn’t seem to make any difference. 

Please fix this bug! This has made my Versa pretty much useless. 

[asaund4550]

Hi! I am not sure of a software upgrade. Most times if there is an upgrade, I get the notifications. I did speak with Fitbit customer service. Although my 1 year warranty ended on 4/25, they are sending me another tracker.

Alice

Sent from my iPhone

[VStamps91]

I have had the same problem. I received my Versa at Christmas and the battery life has been great (3-4 days) up until about a week ago (which seems to be longer than a lot of people replying). I have had the Bitmoji face for quite some time and my battery has just started to drain quickly. Less than 24 hours before charges. 

[LiliyaFitbit]

Hello @asaund4550 , @Datsmom ,  @VStamps91 , @Bri2016 and @mom1 thanks for joining the conversation, it's great to welcome new members to the Fitbit Community. It's nice the see you around @ashares , @Anilke , @yestachin and @Kleigh07 ! I am sorry for the delayed response. 

@mom1 thank you for sharing your experience. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@Datsmom Thanks for sharing your thoughts with us. I'm sorry to hear about your experience and I am here to help you. Battery use is affected by various factors and settings and I would like to confirm if you've checked already our tips for preventing battery drain at: Can I improve my Fitbit device's battery life? If the issue persists, please let me know the name of the clock face you're using. 

@Bri2016 I appreciate the details of the difficulty you're experiencing with your Versa not holding a charge. Thank you for letting me know that you haven't changed the settings or a clock face since receiving your device for Christmas. Since battery use is affected by various factors, please double check the complete tips to prevent battery drain at: Can I improve my Fitbit device's battery life? 

@yestachin I'm sorry to hear about your experience. Thank you for letting me know that you've returned the device to the retailer and bought the Charge 3. Thank you for being a Fitbit customer!

@Kleigh07 I'm sorry to hear about your experience with your birthday present and I am here to help you. I recommend checking these tips which other users find helpful to resolve the battery issue. Please let me know if the issue persists. 

@asaund4550 thank you for sharing your experience. I'm glad to hear our Support Team has helped you and now you'll receive a replacement!

@Anilke Thanks for sharing your thoughts with us. I am sorry to hear you are going through this situation. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@ashares thank you for sharing your experience. I appreciate your efforts to resolve this. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email. You're in good hands now.

@VStamps91 thank you for sharing the details of the battery issue you're experiencing. I appreciate the information that you've had the Bitmoji face for some time. Do you still have this clock face? Have you checked these tips to conserve battery life?

Please keep me posted.

[JaysSunshine]

Hi there! I have never used the Bitmoji clockface and my Versa has just started dying on me too. I’ve had mine for 11months now without any problems. I have followed all of the suggestions for saving battery life , but I’m still struggling with it dying midday.  This just started this past week , literally.  I love my Versa and I’m disappointed and frustrated now.  I’m not doing anything different , it’s just dying. 

😞  What rose can I do?  

[VersaBattery]

What I would love to see is for Fitbit to respond to our posts and not just frustrated customers sympathizing with each other. It's absolutely ridiculous that such as an expensive device is worthless in such a short amount of time.

Sent from Yahoo Mail on Android

[JaysSunshine]

Would be great to get a legit , fixable , response. 

Although, I’ve had very good luck communicating with customer service from Fitbit on Twitter. 

[_sarahbailey_]

My Fitbit Versa is 6 months old and has always worked perfectly up until 1 week ago, now after a full charge my Versa is dead within 12 hours. Up until a week ago I would always get 3-4 days out of it. 

The only change was the clock face which I have since changed back to the original one but I’m still experiencing the battery issues. 

I have tried all the battery saving tips listed on the Fitbit website with no luck. 

Surely this is a bug if we are all experiencing issues around the same time? 

This has been really disappointing. 

[miffy888]

I am in the same boat as you.  Really frustrating

Waiting to hear back from C/S

[Anilke]

My versa battery started behaving same. Every hour I lose 20-25% power. I
did battery test and Fitbit sent a replacement. I guess there is some issue
in versa stops working after a while.
I like versa too.. I guess Product team needs to fix the issue.

Regards,
Anil

[miffy888]

Hej @Anilke

Hope they replace mine too  as I have done as much as I can trouble shooting .

Did it take long to sort it out and get a new one?

I haven't heard back from CS yet but will give it a few more days so that a working week is complete

[Anilke]

They are quick to reply and replacement decision was taken in 5 days
timeline. Due to FedEx logistics issue it took a long time.

[CEG514]

Add me to the list of those with battery issues. Purchased Black Friday. Didn't actually start using it until 4/23/19. Was working fine until yesterday when I noticed it was dead late morning. Charged it when I got home and battery started draining quickly. I don't use any of the "fancy" features so I know it's not that. The only thing I played with recently was on Saturday night when I changed the clock face to Flare and turned on Quick View. Didn't like the Flare and changed it back to the original immediately. Turned off Quick View last night when I saw the battery was continuing to drain after I got home yesterday and charged to 100%. Charge was holding for days prior to this.  

Charged again and it was 99% before went to bed last night. Woke up to 22%. Charged to 96% before leaving the house this morning and threw it in my purse to finish charging at work. Down to 90% in less than 45 minutes from just sitting in my purse.

I've cleaned the contacts....reinstalled the app....will turn off next. Considering my basic use of the device, I'm definitely going to look at other options. This is absolutely ridiculous. 

Edit: Charged additional 2.5 hours after it hit 100%. Been at 99% for 40 minutes now. It's a start....

[SunsetRunner]

I was afraid this is what I was going to find when I got on here this morning to see why my versa is dying all the sudden..   I hope they get this figured out.

[VersaBattery]

Figuring it out doesn't help us.  They need to figure it out and fix ours!!!!

Sent from Yahoo Mail on Android

[silvermetis]

Hi,

I have had battery discharge problems ever since I've had my versa, mainly following software updates or when using gps connect. I had just about given up and was taking it on it's final walk back to the reseller for a refund. I did a factory reset and thought I would have one last go reloading the software and to my amazement It was fixed. 

It would seem that the software is so fragile that unless updates are done with a good strong internet connection your chances of getting a clean install are virtually zero. 

A factory reset took me about 1 hour to do and I restarted my watch after the install.

Fitbit really do need to make the software more robust if they don't want to lose their user base!

[eranvill]

How did you do a 'battery test?'

[silvermetis]

Just look at % battery it is 9.00 PM in UK now, I charge versa every morning it is now 90% after 13hrs and 3 mile walk with GPS connect on. Will be about 85% in morning. When I had problems versa battery would have been dead long ago. In UK latest s/w is 32.33.1.30 in versa and 3.0 fitbit app 

[Klistajo]

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@LiliyaFitbit wrote:

Hello @Nivo, @VersaBattery, @yestachin, @Ladydi263, @MamaPerch, @Kallum, @Stayc7 and @Christina5584 welcome to Fitbit Community. I appreciate your participation in the Forums and for sharing your experience with the Versa's battery behavior. @RLSelin thanks for joining the conversation. 

@Nivo I appreciate your efforts to resolve this and your feedback, we're constantly working on improving our devices and user experiences. Let me know if changing the Bitmoji clock face helps as @Ladydi263 mentioned it could be the reason. For complete troubleshooting tips please see here .  

@Ladydi263 thanks for sharing your experience and I hope you keep enjoying your device without any problems. 

@MamaPerch I appreciate providing the details and would like to confirm if you've tried the troubleshooting tips mentioned above. Let me know the outcome. 

@RLSelin, @Kallum, @Stayc7, @VersaBattery, @yestachin I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Please keep an eye on your inbox.

@Christina5584 I've confirmed that you have been in touch with Customer Support and recommend to keep working with them as they will do their best to help you. 

I'll be around if you need further assistance.

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I also noticed a steep decline in battery life after using the Bitmoji clock face. I changed to a different clock face and it has not helped. I recently changed back to the default clockface and I’m able to have maybe 24 hours of use. I’ve always had all day sync on, but I have shut it off. I’m also noticing I have to two button restart to get my notifications to come through, because they suddenly stop.  Please advise. I’m over the warranty period but I LOVED by Blaze, and switched to Versa for the waterproof feature.