Versa battery life not lasting

[picoooooo]

battery only last for one day after new update, usually battery last for 3-4 days. anyone experiencing this problem?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @picoooooo, welcome to the Community Forums.

Thanks for bringing this to my attention. Let me share with you that the battery of our Versa was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance.

Let me know if further assistance is needed and if you have any additional questions.

[picoooooo]

hi , from what u have mentioned above i have tried everything already , it
still doesn’t work. Would like to ask is it cuz of my charging port. My
charging port was damaged but i manage to tape it back and use it.Does a
damaged charging port affects the battery?

[picoooooo]

hi, RicardoFitbit

Did what u mentioned above already , battery is still draining fast. Would like to ask does a damaged charging port affect battery life. As my charging port was damaged and i manage tape it back and use it to charge my fitbit. Will this be one of the cause of the battery drain ?

[MarreFitbit · Accepted solution]

Hi there @Mazway17, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from.

At this moment, we’ve reached the limits of what we can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of the steps you've done, this way you could also avoid repeating yourself one more time.