Versa battery suddenly draining

[vjanes]

Hi everyone,

I have only had my Versa for a year and just a couple of days ago I took it off the charger and then at the end of my work day it told me that the battery was low. 

Now the battery barely lasts 12 hours.

I have always kept the screen dimmed, I have screen wake set to the button.

I have tried resetting my Versa multiple times as this has worked for other fit bit devices I have had in the past. 

I am really frustrated because any of the suggestions I have seen from other people having the same issue consist of turning off all of the features which makes the Versa just a fancy watch that has a pedometer.

Anyone else have any other suggestions or solutions that don't involve rendering my device useless?

[LiliyaFitbit]

Welcome to the Fitbit Community, @vjanes. 

I appreciate your participation in the Forums and sharing the issue you're experiencing with your Versa's battery draining faster than expected. Thank you for your efforts to resolve this and for providing the additional details. I totally understand how you are feeling as you would like to continue using your watch without any issues and take advantage of all its features. You can confirm the complete tips to prevent battery drain in this help article: Can I extend my Fitbit device's battery life?

Since the troubleshooting steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you have any questions.

[vjanes]

Thank you very much for your help!

[LiliyaFitbit]

Thank you for your reply, @vjanes. I am sorry for the delayed response.

I appreciate your feedback and hope the issue gets resolved in the best possible manner. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

I'll be around if you have any additional questions.