help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 & Philips Hue App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2020 18:04

‎01-18-2020 18:04

I had my Versa 2 connected to my Galaxy S6 and the Philip's Hue app worked fine. I got the Galaxy S10 and now the Philip's Hue app tells me it's trying to connect to the bridge and nothing happens. Has anyone else had this issue? Is it a compatibility issue? 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-26-2020 10:58

‎01-26-2020 10:58

@Glirami Welcome! It's good that the community is growing! Sorry for the delay in my reply.

 

Let me help you with your Phillips hue app. Unsinstall the app, restart your Versa 2 and then reinstall it and see how it behaves.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎01-26-2020 14:11

In response to AlvaroFitbit

‎01-26-2020 14:11

I was super excited to try this. Unfortunatelying, still experiencing the same issue. My Fitbit says to look at the Philip's hue settings in the Fitbit app and set the bridge IP. I check the app and the IP is there. Could it be my phone? The Philip's Hue app worked fine when I used my Galaxy S6 (super old yes I know) but when I installed it on the S1, it didn't work anymore. Help!

Best Answer
0 Votes