@LiliyaFitbit This problem is starting to sound like an epidemic. I had the same problem back in late 2018. I purchased my fitbit Versa in late August 2018, I set everything up in the first day or two and had not changed any of the settings after that, and had not even had a chance to download and try any custom apps or different clock faces. I set it up to sync with my Samsung phone via Bluetooth, and to vibrate when I got a call or text message, and show the text message if I swiped down to check it.
For the first 40 or so days it worked wonderfully! I was surprised at how long the charge lasted, usually 5 or 6 days! I could almost get away with only charging it once on the weekend, and I was using the heck out of it, checking it scores of times a day. I don't know if I set it up this way on purpose but it does the thing where if you lift your arm and look at your wrist is comes on and shows the time and your steps. I set it up to show the time and used it as a watch and set alarms on it, and did everything but shower in it (even though it is water resistant, because I was afraid of getting soap on the sensor or charging parts).
I was tracking my sleep all night long and steps all day for 5 to 6 or 7 days at a time. After 40 or so days it started lasting only 4 days, then 3. At about 50 days old I noticed a drastic drop in performance, it was almost dead at the end of each day. I stopped wearing it at night in hopes just sitting overnight and not tracking me would help but it just got worse. At about 55 days old, I had to charge it overnight every night, so could not track my sleep, and it would say 100% in the morning, and it would be completely dead and non-responsive by noon.
A couple days later, I put it on with it saying it was 100%, and in less than two hours it was dead. I immediately put it on the charger and it said 0%.
Until then, I had always charged it on the same 1 amp universal USB charger, plugged into the same surge protector that my laptop is plugged into. So it should not have suffered any surges. I had never charged it on a USB hub or tried to charge it directly from a USB port on my laptop.
Thinking something might be wrong with that charger, I tried a few different ones, and even tried plugging them in to different wall sockets; but all had the same results. It would leave the charger at 100% and be dead one to two hours later.
At that point, customer support was telling me things like, to turn off any of the notifications, Bluetooth communications, etc.; but at barely 2 months old, I should not have to, those features are some of the key selling points of you device! That is why I paid big bucks for the versa, to talk to my phone etc., which it did wonderfully for the first month without any problems.
Seeing this same sort of message from many others back then, made me think there is a hardware problem or more likely a problem with the batteries or charging dock that fitbit is using in their devices. But then I noticed someone posted that turning everything off for a while and running it down and charging it and turning everything back on seemed to have solved their problem. That would seem to indicate a software or firmware problem.
I had not purposefully done a software or firmware update at that time near the time I started having problems, but it could be possible something was pushed to me (as a newbie to fitbit, I did not know if it had been pushed or anything and still don't).
What I do know if that there are multiple threads with dozens of people that have had this same problem from before I had my problems late 2018 until now (May 2019), so this problem has been going on for some time now. I keep getting emails from different threads started by different people who have purchased a fitbit recently and all have similar stories, it was working great for a while, it started lasting only a short while before saying it was at 0%, shows black screen because it died suddenly, etc. And the various customer support people have given everyone the same advice, optimize things, do factory resets, turn off the motion thing that turns on the screen, turn off Bluetooth, remove 3rd party apps, etc. When that doesn't work, they tell them to run a battery test and when that fails, they finally replace it.
I urge you to talk with Fitbit and get them to own up to the fact that there is a known problem and not keep acting like this is the first time they have heard of this problem every single time someone comes onto this forum with a new Fitbit that is only a few months old and is having these problems.
The replacement they sent me has been working wonderfully for about 4+ months now, doing all the things I was doing before, and usually lasts 4 or 5 days, where I can only take it off and charge on weekends. You should be able to track your steps and sleep and use the heck out of it all day long every day for several days in a row and use all the apps and notifications you want. I do. I set alarms and countdown timers, and use the stopwatch to time things almost daily.
So please urge your fellow Fitbit tech colleagues to become aware of this problem and all get on the same page with a solution for new customers when this happens. Owning up to something is always the right business choice in the long run. Otherwise you tick your customers off and lose them and the story gains a power of its own and someone else reports on it and puts their own spin on the problem, making the maker look bad.
Here is a link to one of the other threads discussing this problem with multiple people on it that had the problem, and there are other threads as well.
https://community.fitbit.com/t5/Versa-Versa-Lite/Versa-battery-suddenly-dying/m-p/2733857/highlight/...
Thanks
Shawn64
