Versa battery suddenly dying

[MrGlenn]

 Has anyone else experienced this issue: the battery is charged almost fully, let's say between 80-100%, and then suddenly you notice the watch has turned itself off and shows 0% when trying to reboot it.

This has happened a few times to me over the last few weeks now and it's starting to become annoying. This does not seem to be not a case of battery drain, I don't notice any drops in % it just suddenly switches off. When this doesn't happen the device easily lasts 4 days, with the exact same usage. So I cannot tell what is causing this.

Looking for some input before I contact support about this.

Moderator edit: subject for clarity

[SunsetRunner]

I am on my 3rd Versa due to my device failing. The one I just received in January is no keeping a charge. I tried all the recommendations that I was given and nothing. I strongly recommend against this device. Do not waste your time and money. Since this is my 3rd replacement, fitbit says they can no longer replace it, even though all 3 of them were defective. They agreed to give me a 25 % discount on a new device however why would I want to purchase another device if fitbit will not back up their current product?

[Jcoprasm]

Mine is doing this exact same thing. It was fully charged at 100%. I put it on at noon. When I looked about an hour ago it was at 98%. 15 min ago it was completely dead. Blank screen. Plugged it in and it doesn’t register as being plugged in at all. Completely dead. This has happened 2x before. Very frustrating. 

[SunsetRunner]

I've had 3 versas.  All have had the same problem. The last replacement I got was in January and this week same thing. This time I was told although it's faulty they can no longer replace it but could give me a 25 percent discount. No thanks!!!

[Jcoprasm]

Did yours stop working all together as my versa now will not even charge?  It is completely dead. It has been plugged in since yesterday and the screen is black. Nothing. Purchased in November. Didn’t even get a years use out of it. I’m absolutely unimpressed. 

[LiliyaFitbit]

A warm welcome to the Community @Jcoprasm and @SunsetRunner !

@Jcoprasm thank you for joining the conversation and sharing the details of the issue you're experiencing with your Versa. I am sorry to hear you are going through this situation and appreciate your efforts to resolve this. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@SunsetRunner I've moved your posts together since you refer to the same issue. I appreciate your participation in the Forums and sharing your experience with your device and Customer Support. I totally understand how you are feeling and appreciate your feedback. I am sure our Support team tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding.

If you have any questions, feel free to let me know.

[Shawn64]

@LiliyaFitbit It doesn't sound like Raykel is offering you any understanding. She has had 3 fitbits that didn't work and Fitbit has let her down by saying they will no longer try to replace the non-functional defective products. She is saying no thanks; and you have lost another customer, who will go buy a better product from one of your competitors because Fitbit let her down. I don't know if you are a volunteer or an employee of Fitbit, but please convey our frustration to them and let them know they are losing customers because they have not fixed whatever this defect is that has been plaguing customers for at least the past year now. 

[MedeaNuncSum]

@LiliyaFitbit I have to say, I am quite appalled at Fitbit's stance of not replacing a faulty product more than 3 times. You should at least reimburse the money at this stage. Is this policy even legal? 

I have to honestly say that I would have never expected such a mediocre customer support from a company like Fitbit. I had Fitbit devices for years, but I will buy an Apple Watch now. The way you treat loyal customers is a slap in the face. Very disappointed.

[PrashanthN]

So my buddy in the US got me a Fitbit Versa SE last thanksgiving on my behalf. I finally received the product end of April and started using it. Lovely device, was giving me 5 days of charge (Bluetooth switched off on my phone at all times, switch it on twice a day to sync the tracker). Thought the battery life was decent comparing that's exactly how I've used my past fitbit devices, namely Charge and Charge 2 HR. This past week my Fitbit Versa SE is barely giving me 15-18 hours of charge and it's left me in state of bewilderment. Went through a handful of factory resets and tried numerous things and none of that helped. Fitbit's finally got back to me saying that they will process a replacement. Hoping for the replacement tracker to not have any battery faults. Wonder what's caused the sudden depreciation in the battery. 

[mlw2026]

I’m also experiencing a sudden change where the battery drains complete with 24 hours. I haven’t changed a thing. As of this past weekend battery life tanked. I’ve tried all the trouble shooting suggestions (I don’t have animated faces or alarms I don’t use or apps that keep the face lit or auto wake on, I turned the watch on and off several times, etc. ). I shave traded in my watch once already due to irresolvable screen issues. I’m ready to trade again for my 3rd watch, as these watches seem to have failed before the warranty runs out.  I hope you respond quickly as I’m on my way to the store tomorrow. Thanks. 

There are Versas out there with all kinds of defects!  It’s a shame. 

Apparently there is no way to contact customer support except by these forums, and response from Fitbit seems random. Best of luck to you!  I’m taking mine back to tree store on the warranty. 

Moderator edit: merged replies

[Jcoprasm]

I contacted customer service by calling the number offered under support. The rep was helpful and after trouble shooting every possible option, he agreed to replace it under warranty as it was only 6 months old. I’m happy to be receiving a replacement but very disappointed in that the product started to fail 3 months or so in, and was completely dead at 6 months. And clearly I’m not alone as many have said these issues are common.  If this is a known problem, a voluntary recall should be put into effect. 

[SunsetRunner]

Yes all 3 stopped working. I am now looking into other brands. They had to replace it 3 times and even though my last one was received in January they will not replace it because the original warranty does not cover the replacement. I will not do business with a company that will not back up their product. The replacents that they sent were just as defective as my original one. This time they offered me a 25% discount for a new one but there is no way that I would buy a new product if they do not back up their products. 

[PrashanthN]

It's disappointing to hear. What could be causing this sudden depreciation in the battery life on the versa? Mine was barely a month old from the time I activated the device. From 4-5 days for the first three weeks of use since end of April to merely 15-16hrs since last week, just puzzled to see such a dip in battery life.

[LiliyaFitbit]

Hi @Shawn64 , @MedeaNuncSum , @PrashanthN , @SunsetRunner , @Jcoprasm and @mlw2026  it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

@Shawn64 thank you for your feedback and suggestion. I totally understand how you are feeling. Please know that we provide feedback to our team based on the Community posts and we are always working on improving our devices and overall environment based on what you share here.

@MedeaNuncSum thank you for being a Fitbit customer. I'm sorry to hear about your experience, our Customer Support always try to help in the best possible manner. Each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. Upon checking with our Support team, I was told that you have already contacted them, please continue working with them.

@PrashanthN thank you for joining the conversation and sharing your experience. Thank you for being a Fitbit customer. I am glad to hear you like the features our devices have to offer. I appreciate your troubleshooting efforts and your feedback since this helps us to keep improving. Battery use is affected by various factors and settings, I am glad to hear you've contacted Support team already and will be receiving a replacement. 

@mlw2026 I appreciate your participation in the Forums and sharing your experience. I understand how frustrating this is for you, thank you for your efforts to resolve this and for letting me know that you're contacting the retailer regarding the return/exchange. We appreciate your feedback since this helps us to keep improving. You can check this link to see the options to contact Customer Support. 

@Jcoprasm thank you for your feedback and suggestion. I am glad to hear you've contacted Customer Support already and will be receiving a replacement device. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

@SunsetRunner I'm sorry to hear about your experience and appreciate your feedback. I totally understand how you are feeling, however, we as any other company have policies to follow through. While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently. I appreciate your understanding.   

If you have any questions, feel free to let me know.

[Lelebean]

This is very frustrating to read.  I came here looking fo solutions but it appears that battery function is a bigger issue than I realised.

i have had my Versa since February.  I have to say I loved it, phone notifications were working great, the heart rate monitor was a feature that I haven’t had on any of my previous devices and I decided to pay the extra for a HR enabled watch this time.  I was getting 3-5 days out of my battery depending on how many phone messages I received and accepted that this would be a factor in battery life.

Just over a week ago this all changed without me changing anything on my settings.  I woke late, My Versa battery had drained overnight and my alarm for work didn’t go off.  

Since then my battery has lasted for less than 24 hours.  I have systematically changed my settings - 

1) all day sync is turned off

2) screen wake is set to manual

3) phone notifications turned off

4) heart rate monitor turned off

5) alarms disabled 

6) factory reset completed and watch face kept at the factory set option

My battery was at 100% at 8.17am yesterday and is now at 11% at 6.05am today, and I am not accessing any of the functions that I paid for when choosing the Versa.

Reading through the forums this is clearly a bigger problem than user settings and I can’t help but feel that the update has to have been the cause with so many people experiencing problems in the last few weeks.  This cannot all be down to user settings.  My smart watch currently has less features than a cheap own-brand tracker after 4 months of ownership

[LiliyaFitbit]

Welcome to the Fitbit Community @Lelebean.

Thank you for joining the conversation and sharing the steps you tried to resolve the issue you're experiencing with your Versa's battery. I am sorry to hear you are going through this situation since you love your device and want to enjoy all the functions of this watch. I appreciate your time and feedback, we're constantly working on improving our devices and user experiences. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance.

[Lelebean]

Thank you @LiliyaFitbit I really hope this can be sorted as I want to be able to continue using my Versa.  I appreciate your help with this.

[LiliyaFitbit]

Hi @Lelebean , thank you for your reply. 

I appreciate your time and feedback. I am sure our Support team will do their best to help you resolve the issue and get you back on track. 

Feel free to reach out if you have any other questions.

[Tombsc]

My 13 month old Versa has now stopped charging. The battery life has been deteriorating for a couple of months now, it's unfortunate that the complete failure waited until now as the Fitbit warranty is just 12 months. 

I'm currently talking to support over email but reading this thread I think I can anticipate the outcome. 

Nonetheless, there is clearly a systemic issue with the Versa that needs to be acknowledged by Fitbit. 

Edit: Fitbit have offered to send me a replacement - great service. 😀

[PrashanthN]

So I finally received my replacement tracker thanks to Fitbit Support team. Thank you everyone for helping me out here. My replacement tracker for the Versa seem to be working fine. No signs of overheat or battery drain since I activated it last evening at around 5pm. Time is 10:40am 06/09 as I type this and the battery is at 90%. 

[Lelebean]

@LiliyaFitbit I have received an email today confirming that my device is being replaced.  Thank you so much for your help with this.