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Versa black and white screen

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‎12-18-2020 21:04 - last edited on ‎12-19-2020 16:55 by Moderator Alum

‎12-18-2020 21:04 - last edited on ‎12-19-2020 16:55 by Moderator Alum

Two days ago I left muy Fitbit Versa charging during the night, yesterday morning simply does not turn on, today I press three buttons ay the same time then screen appears black with white sports. At three diferent times I do a factory reset, then just press down right button with left button at the same time, but the result Is the same.

 

I don't know whats else I can do

 

 


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‎12-19-2020 17:02

‎12-19-2020 17:02

Hi, thank you for sharing all this information about your Versa watch and confirming that you already tried a few troubleshooting steps @Alma_Morales.  

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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