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Versa black screen and it won't turn on

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‎10-14-2020 16:53 - last edited on ‎10-15-2020 11:16 by Fitbit Moderator

‎10-14-2020 16:53 - last edited on ‎10-15-2020 11:16 by Fitbit Moderator

I've seen several posts regarding the screen being black on the Versa.  Mine suddenly went black 2day while on my wrist today.  I have tried all the resets that ppl have posted and still no luck coming back on..Any other suggestions?

 

 

Moderator edit: updated subject for clarity

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‎10-15-2020 11:16

‎10-15-2020 11:16

Hi @Wankiki, it's great to see you in our Fitbit Community. I'm sorry to hear that the screen of your Fitbit Versa went black and it won't turn on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via social media and email. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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‎10-15-2020 12:39

In response to JuanJoFitbit

‎10-15-2020 12:39

Hi JuanJo, 

I have been experiencing this same issue with my Fitbit Versa. I noticed that the screen started pixelating, so I took it off to charge, and realized that the back green light was turning red... And suddenly it went pitch black. 

 

I've tried charging it, restarting it, etc and nothing works. 

 

Do you have customer service in Chile?

 

Thanks!

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