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Versa black screen overheating

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‎10-13-2019 11:28

‎10-13-2019 11:28

I must admit I was meal prepping today so I did come in contact with water and he as t. My screen went black and. My fitbit over heated. Is there resolve for this?

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‎10-13-2019 13:44 - edited ‎10-14-2019 05:54

‎10-13-2019 13:44 - edited ‎10-14-2019 05:54

Hi @Niece386 , normally I would suggest restarting your Versa several times, but since it's overheating, with all potential dangers, I would advice you to call Customer Support asap. Regards kuzibri

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‎10-14-2019 05:44

In response to SunsetRunner

‎10-14-2019 05:44

@Niece386 welcome to our Fitbit Community! Since you mentioned that your Versa overheated, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Thank you for your help @SunsetRunner.

 

Let me know if you have any questions.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎11-06-2019 18:34

In response to JuanJoFitbit

‎11-06-2019 18:34

The link they sent isn't working,  may br my intranet at work. Please have them send again

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‎11-07-2019 08:54

In response to Niece386

‎11-07-2019 08:54

@Niece386, regarding the link that didn't work, I was able to get in touch with our Support team and was told that they sent you an email recently with some instructions. Please check out your email account and follow the instructions.

 

Don't hesitate to get back if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎11-09-2019 17:06

In response to JuanJoFitbit

‎11-09-2019 17:06

You're going to kill me. I moved since I loaded my info. How do I make sure
my fitbit gets back to me? Where do I update my address privately?
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