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Versa display randomly start flipping through modes

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‎07-27-2019 19:06 - last edited on ‎07-28-2019 10:15 by Moderator Alum

‎07-27-2019 19:06 - last edited on ‎07-28-2019 10:15 by Moderator Alum

I’m still having some issues with the battery life (although its not dying nearly as quickly as before- I can go about 2 days before having to charge now), however, a new issue has occurred: my device will randomly start flipping through modes (HR, steps, calories, etc.) unprovoked. I’ve tried turning it off and back on several times, but it continues to happen. Is anyone else having this issue?

 

Moderator edit: Subject for clarity

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7 REPLIES 7

‎07-27-2019 19:47

‎07-27-2019 19:47

Hi @VStamps91 I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-28-2019 10:15

In response to NellyG

‎07-28-2019 10:15

Hi there! Thank you for your participation in the forums @VStamps91. Thanks for your help @NellyG.

 

Thanks for sharing this information with us and for the steps that you've tried to help your Fitbit. That's not the normal behavior of the screen. I'd recommend wait until you get the information from our team, as I've requested a case on your behalf. You should soon receive an email from Customer Support. Please reply with the information that they need to keep assisting you.

 

Let's give it a try and please keep me posted. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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‎07-28-2019 11:32

‎07-28-2019 11:32

Mine just started doing that this afternoon.  Did you find a way to get it to stop?

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‎07-28-2019 13:56

In response to NellyG

‎07-28-2019 13:56

Thank you!

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0 Votes

‎07-28-2019 13:56

In response to Kholt6801

‎07-28-2019 13:56

I haven’t, I’m currently waiting for someone to reach out about it.
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‎11-09-2019 15:07

In response to VStamps91

‎11-09-2019 15:07

Mine started doin this as well, did they ever get back to you on how to resolve this issue cause its really annoying 

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‎11-09-2019 17:32

In response to Cat0101

‎11-09-2019 17:32

It was unfortunately unrepairable, however Fitbit did replace my watch without problems

Kimberly Holt
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