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Versa black screen unresponsive

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‎07-14-2019 10:03

‎07-14-2019 10:03

I haven’t worn my versa in a while so it was dead, charged yesterday for almost 24 hours and today it is a black unresponsive screen, the green light on the back will blink every now and again and about every 10 minutes it will vibrate. I have tried holding the back button for the 10 seconds to turn it back on, and then I also tried the factory reset as advised in these forums. Still it is not working. 

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‎07-16-2019 19:23 - edited ‎07-16-2019 19:25

‎07-16-2019 19:23 - edited ‎07-16-2019 19:25

It's great to see you in the Fitbit Community @LarissaP. Sorry for the delayed response.

 

I regret to hear the screen of your Fitbit Versa is unresponsive. Thank you for performing a restart and a factory reset before contacting us. I noticed that you contacted Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience in the meantime.

 

Please let me know if you have any question.

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