Versa black screen, won’t charge

[ReginaBama]

My Versa just stopped working saying battery low, cleaned and will not reset. I’ve had the tracker less than 6 months very expensive very disappointed.  I don’t want to shell out another $185, any suggestions on what to do next 

Moderator edit: Title

[NellyG]

Hi @ReginaBama I have flagged your post for a moderators assistance.

[Manoukj]

I purchased my Versa in December and in late April it went blank. The factory reset worked twice, but only allowed my Versa to work another few days each time. I contacted Customer Service and they did some diagnostic runs. It was determined I needed a replacement and since it was within the 1 yr warranty period, it was a quick process. They offered me the choice between a refurbished of the same model or 50% off any new model. The whole process took less than 24 hrs, was very pleased with the outcome. 

[LuciaFitbit]

Hello @ReginaBama, welcome to the Fitbit Community Forums. I'm sorry to hear that you had this experience with your Versa. Thank you for all the troubleshooting steps that you've performed so far. In this case I suggest that you try charging your Versa with a different USB port or a UL-certified wall charger. Don't use a USB hub. Sometimes the power source is faulty or insufficient. You should also check the alignment and try reconnecting your device to the charging cable. For more information, see: How do I charge my Fitbit device?. Let me know if it worked.

@NellyG thank you for you help. 

@Manoukj welcome to the Fitbit Community Forums. Thank you for sharing your experience with us and for the nice feedback. 

Let me know if you have any other questions. 

[ReginaBama]

Hello I tried to reset my tracker by switching usb and different outlets, it still will not come one and when I put it on the charger it just get hot

[JuanJoFitbit]

@ReginaBama Thank you for getting back and trying the troubleshooting steps that shared @LuciaFitbit. Since the issue persists and you noticed that your Versa got hot when put it on the charger, I'll send your case to our Support team so they can investigate further and provide a solution.

You'll receive an email from them soon.

Let us know if you have any questions!