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Unable to get Notifications from iPhone 8.

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‎05-08-2019 10:25 - last edited on ‎05-09-2019 07:21 by Moderator Alum

‎05-08-2019 10:25 - last edited on ‎05-09-2019 07:21 by Moderator Alum

Just received my new Versa today, synced it with my iPhone 8 and I’m not receiving text messages or phone call notifications. Everything is updated.

 

Moderator Edit: Clarified Subject.

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‎05-09-2019 07:24

‎05-09-2019 07:24

Hello @Arphanaw thanks for joining the Fitbit Community, it's great to have you on board. 

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to press down the button on your Versa for 2 seconds, then swipe to the left and make sure Notifications are ON.

 

If everything seems to working fine, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

 

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

 

BTPairing.jpg

 

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

 

BTPairing2.jpg- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

 

Additionally, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and check that the following is enabled:

 

NuNot.png

 

Give these steps a try and let us know the outcome. 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎05-09-2019 09:29

In response to MarcoGFitbit

‎05-09-2019 09:29

Hi Marco, 

I had this problem last week where my notifications were not working, I turned everything off and on again, messaged the forum and they started working again. It was about this time last week. Now I am having the same problem again. They stopped working on Tuesday, I’ve tried turning everything off and on again and tried the above suggestion and they are still not working. Is there a problem with the servers or something like a recent update if numerous people are experiencing the same problem? My partner has had the same issues but his have randomly started working this afternoon. 

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