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Versa battery draining fast

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‎05-08-2019 15:12 - last edited on ‎05-09-2019 09:29 by Fitbit Moderator

‎05-08-2019 15:12 - last edited on ‎05-09-2019 09:29 by Fitbit Moderator

My versa is only lasting less than a day. This isn't right is it only had it about 5 months.

 

 

Moderator edit: updated subject for clarity

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6 REPLIES 6

‎05-08-2019 15:25

‎05-08-2019 15:25

Hi, restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see after each restart the Fitbit logo and release the buttons. If this does not solve your problem, contact Customer Support and ask for a battery test. 

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‎05-08-2019 15:27

In response to SunsetRunner

‎05-08-2019 15:27

Ok thank you. 

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‎05-08-2019 15:30

In response to Wendals

‎05-08-2019 15:30

Let me know how it goes!!

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‎05-09-2019 08:53

In response to SunsetRunner

‎05-09-2019 08:53

My battery won't last the day. Definitely not right. 

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‎05-09-2019 09:00

In response to Wendals

‎05-09-2019 09:00

Well, now it's time to contact Customer Support and ask for a battery test. Mention to them specifically that you already tried the restart procedure to try and solve the problem. 

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‎05-09-2019 09:28

In response to SunsetRunner

‎05-09-2019 09:28

@Wendals Welcome to our Fitbit Community! Regarding the battery draining issue that your Versa is experiencing, I was able to get in touch with our Support team and was told that they contacted you via email. Please reply to their email in order to follow up.

 

By the way, thank you for trying the troubleshooting steps that shared @SunsetRunner.

 

Don't hesitate to get back if you have any questions! Smiley Happy

JuanJo | Community Moderator

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