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Versa black screen

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‎05-20-2019 11:15 - last edited on ‎05-21-2019 07:26 by Fitbit Moderator

‎05-20-2019 11:15 - last edited on ‎05-21-2019 07:26 by Fitbit Moderator

My versa has no screen it still syncs with app but no screen.

 

 

Moderator edit: updated subject for clarity

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‎05-20-2019 14:29

‎05-20-2019 14:29

@Melanieakao You mean the screen is dark/black?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎05-21-2019 07:25

In response to Marrrmaduke

‎05-21-2019 07:25

@Melanieakao It's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen is blank and won't turn on.

 

Does it vibrate when you plug it in the charger? In the meantime, please try the troubleshooting steps that are listed in this help article. After this, charge your Versa for 2-3 hours and see if the screen turns on.

 

Thank you for your help my friend @Marrrmaduke!

 

I'll be around if more questions arise! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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