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Versa black screen

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‎07-28-2018 14:07 - last edited on ‎08-01-2018 08:22 by Moderator Alum

‎07-28-2018 14:07 - last edited on ‎08-01-2018 08:22 by Moderator Alum

 My screen on my Versa is black and I can't get it to come back on. I haven't had it yet 3 weeks. I have reset it so many times no luck.

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2 REPLIES 2

‎07-29-2018 06:50

‎07-29-2018 06:50

I'd contact customer support. 

http://help.fitbit.com/?cu=1

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎08-01-2018 08:23 - edited ‎08-01-2018 08:25

‎08-01-2018 08:23 - edited ‎08-01-2018 08:25

It's great to welcome you @Lalasmith and thanks for the input @ACG.

 

I appreciate the efforts in trying to fix this problem and would like to know if you followed our friend's recommendation and contacted our support team, have they offer you a solution for this?

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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