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Versa black screen

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‎01-28-2019 11:46 - last edited on ‎04-22-2022 12:23 by Moderator Alum

‎01-28-2019 11:46 - last edited on ‎04-22-2022 12:23 by Moderator Alum

I've had my Fitbit since the end of November 2018, been working great until yesterday morning. It was just about fully charged and just stopped working. Black screen, kinda looks like its trying to turn on but thats it. I tried the reset trick a few times where you hold all the buttons down and nothing is working. Please help!

 

 


Moderator edit: subject updated for clarity

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‎01-28-2019 12:20

‎01-28-2019 12:20

Hi, I would advice you to contact Customer Support about this problem.

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‎01-28-2019 17:10

In response to SunsetRunner

‎01-28-2019 17:10

AnnaIndiana, try a regular Restart first and do it several times if necessary.

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