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Versa black screen

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‎06-07-2019 19:06 - last edited on ‎06-08-2019 11:57 by Fitbit Moderator

‎06-07-2019 19:06 - last edited on ‎06-08-2019 11:57 by Fitbit Moderator

Hey guys! I've already attempted trying to put in a ticket for this but for some reason I keep getting errors saying something about "state" is incorrect. Hoping to have this problem fixed as I hate using the Fitbit app on my phone for runs.

For a while now, I've been experiencing glitchy screens. I factory reset my Versa-cleared everything and it never restarted. There's a backlight but I can't even try to hard reset it again as yeah, can't press buttons while it's on the charger.

I purchased it in November of 2018 but lost receipt and threw away the box because it was working solidly for 6 months with no issues. 

☹️

How do I fix this?

 

 

Moderator edit: updated subject for clarity

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‎06-08-2019 11:56

‎06-08-2019 11:56

@Cluckerduckie welcome to our Fitbit Community! Regarding the display issues that your Versa experienced, I was able to get in touch with our Support team and was told that you were assisted via chat.

 

I'm glad to know that your case was handled and you received a solution. Don't hesitate to get back if you need further assistance and I'll be glad to help you.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

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