Versa black screen

[Reice]

The screen Ian completely blank but still vibrates and is still connected to the app help please 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Community Forums @Reice! I'd recommend to restart your Versa by following these steps.

If the restart does not work either, please check on the Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Let me know how it goes, I'll be around. 

[Reice]

I tried restarting it is syncing tried changing the clock - it vibrates once it has changed but still nothing on the screen 

[MarreFitbit]

Hello @Reice, thanks for coming back and following the tips and recommendations I've provided above. 

I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

Let me know if there's anything else I may do to assist you with.