Versa black screen

[LauraR20]

two day's ago my Versa was acting up scrolling on it's own.  I put on the charger over night. It was fine. Woke up this morning to a black screen.  I have tried everything and it won't come on.

[JuanJoFitbit]

Hi @LauraR20, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Fitbit Versa since the screen won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, please let me know what troubleshooting steps you have tried. Also, let me know if your Versa vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.

[LauraR20]

My fitbit is completely dead. No green light in the back. No vibration when I put it on the charger. Black screen. 

Sent from Yahoo Mail on Android

[JuanJoFitbit]

Hi @LauraR20, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team and they'll be happy to follow up and assist you accordingly. You will receive an email from them soon.

I'll be around if any question arises.