Versa's screen stopped working

[Valerie_NC]

Hello, my Versa stopped working yesterday. Device is fully charged but the screen is black.  I cannot get it to turn on.  Any suggestions with this problem?

Thank you,

Valerie Adams (NC)

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Valerie_NC, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the screen issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they will reply to your last email soon. Please keep an eye on your email account.

I'll also be around if any question arises.

[Saffywaffy]

Good morning, am I able to get the same help via email...my versa went down 24 hrs ago. It had 90% power. Now nothing??

[JuanJoFitbit]

Hi @Saffywaffy, it's great to see you in our Fitbit Community! Regarding your question, I'd like you to try the tips that are listed in this help article in order to improve the battery life of your watch. In case the battery of your Versa is still draining after following the tips, let me know and I'll be happy to follow up and assist you accordingly.

I appreciate your time and patience with this.

See you around.