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Versa black screen

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‎05-30-2020 06:12 - last edited on ‎06-10-2020 07:23 by Fitbit Moderator

‎05-30-2020 06:12 - last edited on ‎06-10-2020 07:23 by Fitbit Moderator

Like many others that have posted, my screen is now completely black on my Versa after the firmware update. I have read through the forums and have tried many things. I have reset the device multiple times, held both the left and the left+bottom right buttons for 20+ seconds. I have changed the watch face. I have charged on a laptop rather than a wall charger. Someone please help none of this works and my screen is still black. 😞

 

 

Moderator edit: format

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‎06-10-2020 07:23

‎06-10-2020 07:23

Hi @Rwinzer, welcome to our Fitbit Community! Regarding the unresponsive screen issue that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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