Versa black screen

[OmJaf]

Hi, 

My fit bit versa is showing a blank screen. I charged it last night and this morning it is blank. I have tried a reset the device vibrates and lights up but the screen is blank. 

I have tried to contact customer support but I can’t. This is the third device I have had after needing replacements for other faults. To say I am frustrated and annoyed is an understatement! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @OmJaf, welcome to the Community Forums. I'm sorry to hear that you're feeling frustrated and annoyed. Thanks for the details provided in your post about your Versa's recent behavior, I'll be glad to help you. 

In order for me to better assist your watch's screen, please confirm that you've tried the steps below: 

1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. You've restarted your watch by following the steps from this help article: How do I restart my Fitbit device?

We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual. If the issue persists after trying the suggestions above, let me know and I will be glad to create a support case on your behalf.

I'm looking forward to your response, keep me posted. 

[OmJaf]

Hi Maria, 

thank you for your reply. Yes I have changed the clock face and restarted it. The screen is still blank. I was able to sync it yesterday and earlier today but now the app can’t find my device. 

[MarreFitbit]

Hi there @OmJaf, thanks for the update. I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.