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Versa - black screen

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‎10-29-2020 14:58 - edited ‎10-29-2020 14:58

‎10-29-2020 14:58 - edited ‎10-29-2020 14:58

My versa died overnight. My battery life was around 80% before going to bed. Noticed that Fitbit rolled out a software update (likely to fix this) but too late for me! I’ve tried everything. Charged it up, tried resetting (holding 1 button, 2 and all 3). Tried connecting to laptop, reset phone, reinstalled app... everything and nothing worked. Black screen, no green light, no response.... very disappointing as I suspect that it a software corruption as it happened while I was sleeping.  Please help!

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4 REPLIES 4

‎10-29-2020 16:35

‎10-29-2020 16:35

Same thing happened to me. Went to bed around 11:30 last night and woke up to check my alarms at like 3:45 and it was a black screen. I had like 66% on my battery life. I also hadn't updated it and attempted everything. 

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‎10-29-2020 22:06

In response to JLWinebrenner

‎10-29-2020 22:06

The exact same thing happened to me. The versa was almost 80% when I when to sleep and woke up to a black screen. Bought it last year April,  and just this year September 

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‎10-30-2020 05:13

‎10-30-2020 05:13

Happened to me too, the clock face is gone. Tried to switch to a different one but it got hung up installing 

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‎10-30-2020 06:18

‎10-30-2020 06:18

I went to bed with over 90% charge. Woke up and Versa 2 would not light up or sync to app. Ended up putting it on charger and it lit up and showed 4% battery. Am charging now. Seems to be ok.  Why would the battery drain overnight?

 

 

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