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Versa black screen

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‎12-11-2020 04:00 - last edited on ‎12-11-2020 12:41 by Fitbit Moderator

‎12-11-2020 04:00 - last edited on ‎12-11-2020 12:41 by Fitbit Moderator

  • I went to bed wearing my versa to track my sleep. When I woke I had a blank screen. I've tried doing both restarts several times. When I do the back light comes on but nothing is displayed on the screen.

 

Moderator Edit: Clarified subject

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‎12-11-2020 12:44 - edited ‎10-08-2023 04:01

‎12-11-2020 12:44 - edited ‎10-08-2023 04:01

Hello there @bugstomper, it's nice to see you around the Community Forums. I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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