Versa black screen

[Kandel]

My Versa will no turn on.  The screen is completely black.  When placed into the charger nothing appears on the screen.  When synced my phone says that it is 100%. Any advice or steps to fix would be great.

[EstuardoFitbit]

Hi there @Kandel, Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa.

Thanks for confirming what are the steps you have already tried.  If you haven't done so yet, please try restarting your device by pressing and holding the left button for 10 secs.

If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[Kandel]

Thanks.
I have now tried both holding the side button for 10 seconds or longer, and have changed the clock face. When I did the clock face change it buzzed, but still will not “wake up”.

Sent from my iPhone

[casse33]

 I have the same problem the screen remains black, it vibrates sometimes but does not turn on again, although it has been charging for two days...

But the watch no longer synchronizes in my case. I guess it's worse 😅 

[Kandel]

My sometimes syncs. I’m so frustrated with it, thinking that the replacement is going to be either an Apple product, or back to a simple watch.

Sent from my iPhone

[EstuardoFitbit]

Hi there @Kandel it is nice to see you again. @casse33 welcome to the Fitbit Community.

@casse33 I've seen you contacted our Support Team after posting here, and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Kandel  I'm sorry to read you are thinking of leaving the Fitbit family. I really encourage you to take an extra step and try reaching our support team through any of our official methods. By doing this, you would be able to know if there is another option they can offer to you. 

[Kandel]

Support- I would send a message, however the only way to do that is through twitter, unfortunately I do not have, nor want a twitter account.

Still no reasonable solution to the issue with my Fitbit. I’ve had it for only 4 years.

Sent from my iPhone

[EstuardoFitbit]

Hi @Kandel, thanks for getting back. 

Actually, you can try to give us a call through this phone number, (877) 623-4997. We are giving assistance 24/7, and I'm pretty sure our Support Team will be more than glad to assist you! 

[Sarahhanan]

Hi @EstuardoFitbit , may i know the answer for @casse33 problem. Because I also enchounter same problem and cannot being solve. Thank you

[casse33]

Hi ! I called after-sales service and they sent me a watch. It was still under grant for a month.

[EstuardoFitbit]

Hi there @Sarahhanan. Welcome to the Community. @casse33 Thanks for the follow up. 

So @Sarahhanan, I've seen you have contacted our support team after posting here, and they have already provided you with a resolution for your situation. Please feel free to contact our team back if you have any further questions regarding the outcome of your case. 

[Mum50]

I’m having exactly the same problem.  Screen just came up with logo so have tried reset but now just black screen. I had 62% battery.  So frustrating! 

[Kandel]

I gave up- now am using apple

Sent from my iPhone

[LadyT206]

I've done both of these and nothing has changed. It didn't even change the clock face just stayed black. No vibrating or anything.