help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa blackout

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-31-2020 22:23

‎07-31-2020 22:23

Its just black screen

Best Answer
Labels:
0 Votes
6 REPLIES 6

‎08-01-2020 01:08

‎08-01-2020 01:08

Same here.. blackout on versa after 18 months of use..

Best Answer

‎08-01-2020 01:15

‎08-01-2020 01:15

Me too, this week. Just went black and no longer charging

Best Answer

‎08-01-2020 01:45

‎08-01-2020 01:45

Mine to, I have owned it since dec 2018, looked after it and it's just crashed. Screen went blurry and then since then it's not charged or done anything and just a black screen. Tried to log through to customer support but page not working so no support on this. 

 

Best Answer

‎08-01-2020 01:49

‎08-01-2020 01:49

I've just spoken with customer support,

Clean contacts with rubbing alcohol, then reset fitbit by holding the left button and bottom right for 10 seconds then try charging again, then leave at least 2 hours and don't let it complety die again.

mine is now charging!

Best Answer
0 Votes

‎08-01-2020 06:30

In response to Woodsy29

‎08-01-2020 06:30

Thank you its so bad 😞 it just shut down i think its better to buy a cheap one better than fitbit its so expensive !..

Sent from my iPhone
Best Answer
0 Votes

‎08-01-2020 06:32

In response to godiSangeetha

‎08-01-2020 06:32

Me too a just had it last april 2019 so bad not worth it for $250. 😞

Sent from my iPhone
Best Answer
0 Votes