help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa gray screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-31-2020 16:48 - last edited on ‎08-01-2020 06:17 by Fitbit Moderator

‎07-31-2020 16:48 - last edited on ‎08-01-2020 06:17 by Fitbit Moderator

I’ve had my Versa for 17 months and never had a problem. Last Monday night it was working perfectly then come Tuesday morning nothing but a gray screen. It was fully charged and I reset with 2 buttons then tried all 3. Nothing helped. I expect a whole lot more from Fitbit than this.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-01-2020 06:29 - edited ‎10-12-2023 18:27

‎08-01-2020 06:29 - edited ‎10-12-2023 18:27

Hi there @dawf58, welcome to the Community Forums. Thanks for the details provided in your post about the gray screen on your Versa. I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes