Versa blank screen and won't sync

[EHassinger]

Today my Versa 2 Fitbit clock screen went blank. I can access limited other menus but they have no data. I cannot sync to my data to the app. I’ve followed all the troubleshooting recommendations of removing it from Bluetooth and removing it from my Fitbit app. Now the device will not pair with my phone. The device will not restart also. I have a useless device now. 

Moderator Edit: Clarified subject

[KLiskh]

Will be following. The same exact thing happened to mine today!! Annoying 

[KrissyKat83]

My Bluetooth is turned on (on a Samsung phone), but my Versa 2 will not sync.  I have turned off the phone, restarted it, and checked for updates.

Following this post.

[MarreFitbit]

Hi there, @EHassinger. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling.

Since you've exhausted all the available troubleshooting steps for this issue, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

@KrissyKat83 Welcome on board. Thanks for the steps you've attempted so far.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the following steps:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.

Hello, @KLiskh. Welcome here. I understand how annoying this can be. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the syncing difficulties persist, see Why won't my Fitbit device sync? 

[KrissyKat83]

I've never restarted my Versa 2 before. That worked perfectly. Thanks.

[MarreFitbit]

@KrissyKat83 Awesome! I'm glad to hear you're back on track now. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

[EHassinger]

I’ve completed all of this steps. Nothing works.

My versa will not restart. I forgot the device on my phone so it was completely deleted from my Bluetooth. My versa was completely deleted from the Fitbit app. I tried to connect it and it will not even recognize there’s a device. I’ve also restarted my phone several times. 

My device is a paperweight right now. What can you do to fix this issue?

[EHassinger]

The chat option doesn’t allow you to address the situation. It keeps sending you in loops of pre-recorded messages. I’m not waiting on hold for an hour to call you to be told the same troubleshooting guidelines. Nothing is working

[EHassinger]

I’ve been on the phone for an hour and 3 representatives later no resolution. Calling did not help either. Your devices only last a year. Your customer service is terrible. Fitbit does not stand behind their products. It’s probably time to switch to another company.