Versa blank screen

[Ckteoh]

I am having problem with my fitbit versa. Black screen and no response.

What could it possibly go wrong and only my 4rd day using.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Ckteoh. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa.

Please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps. 

[Ckteoh]

Good day Maria,

It does not show a sign of live.

1) restart via hold back and bottom right button no reaction.

2) resetting the clock interface from mobile, unable as not connect.

Fitbit back do not have by blink of light.

Any alternative way to restart it? Thanks

[MarreFitbit]

@Ckteoh i appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.