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Versa blank screen

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‎05-15-2019 04:58 - last edited on ‎05-16-2019 08:45 by Fitbit Moderator

‎05-15-2019 04:58 - last edited on ‎05-16-2019 08:45 by Fitbit Moderator

Looking for help with my Versa. Purchased new 6 months ago. Woke up to a black screen. Charged night before on the dock to approximately 78%. Never has any previous issues. Tried the 2 and 3 button holds, as well as leaving on dock after wiping (cleaning leads). 

In the middle of training and really rely on my Versa! HELP!

 

 

Moderator edit: updated subject for clarity

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‎05-15-2019 10:55

‎05-15-2019 10:55

Hi, since you already did all the known actions to solve the problem, I  would advice you now to contact Customer Support.   

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‎05-15-2019 11:14 - last edited on ‎05-16-2019 08:46 by Fitbit Moderator

In response to SunsetRunner

‎05-15-2019 11:14 - last edited on ‎05-16-2019 08:46 by Fitbit Moderator

Yes, thank you. They have sent me the email for a new one. I'm very hopeful that I'll soon be enjoying my Fitbit again!

Thanks!


Moderator edit: removed personal info

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‎05-16-2019 08:44

In response to Rinakfletch

‎05-16-2019 08:44

@Rinakfletch Welcome to our Fitbit Community! Regarding the unresponsive screen issue that your Versa is experiencing, I'm glad to hear that our Support team took care of your case and will send you a replacement unit. Thank you for posting the update here.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Thank you so much for your help @SunsetRunner!

 

Hope to see you in our Fitbit Community more often guys! Smiley Happy

JuanJo | Community Moderator

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