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Versa is not charging

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‎05-14-2019 22:08 - last edited on ‎05-16-2019 09:23 by Fitbit Moderator

‎05-14-2019 22:08 - last edited on ‎05-16-2019 09:23 by Fitbit Moderator

I've tried EVERYTHING to get my Versa to charge with no luck! It is definitely on the charge correctly. I've restarted it multiple times. I've tried different outlets and different plug ins for other devices into the outlet. Nothing seems to work. I've only had it a week and it's not dirty at all etc. HELP! I'm at 16% now 😞 

 

 

Moderator edit: updated subject for clarity

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‎05-14-2019 23:57

‎05-14-2019 23:57

Hi @Kpierro  Try THIS Help Article on charging problems. If nothing there helps please come back here.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-16-2019 09:22

In response to NellyG

‎05-16-2019 09:22

@Kpierro Welcome to our Fitbit Community! Since your Fitbit Versa is still unable to charge even though you've tried all the recommended troubleshooting steps, I'll send your case to our Support team so they can investigate further and provide a solution.

 

You will receive an email from them soon.

 

Thank you for your help @NellyG!

 

I'll be around if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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