Versa blank screen

[BLai7713]

I received my versa as a Christmas present, wore it a few months and the screen went blank after I charged it. I did not swim with it on or shower with it on. I washed the wrist band and that was all. The only thing I have read is to just get a new one. I need to know if this is my only option or if there has been a fix to this problem. I have already tried restarting it.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@BLai7713 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its screen won't turn on, even though you have restarted it before contacting our forums.

I'd like to know if your Versa vibrates when plugging it in the charger. If it doesn't vibrate, please try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it since you already tried it. After this, charge your Versa for 2-3 hours and see if the display turns on.

Keep me posted on the outcome! 

[BLai7713]

Hi JuanJo thank you for responding back with me so quickly. To answer your question, no it does not vibrate when I put it on the charger. I will look in to the trouble shooting to see if it works and let you know.

So I tried the trouble shooting and it is still not working. The Fitbit icon came on the screen for a few seconds, vibrated and went blank again. 

Moderator edit: merged reply

[JuanJoFitbit]

@BLai7713 I'm sorry for the late response. However, I appreciate the time spent trying the troubleshooting steps recommended in my previous post.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!