Versa blank screen

[Jww6999]

My versa screen has gone blank ,though steps etc still sync on my app .I spoke to the help desk last night who reset it and it was working again .However this morning it’s gone totally blank again .Anyone else had this issue and how was it resolved?

thanks 😀

[Mimi76]

I'm having the same issue... waiting for help

[Hjscholar]

Me too. First the hear rate monitor stopped.  Now the screen is blank. I'm online waiting chat with customer service. I've been waiting for 30 minutes......

[Jww6999]

Hope you get sorted .I’ll have to contact them again later .Total pain .

[Jww6999]

I just spoke to the support team ,and as it’s still under warranty (bought from Amazon 4 months ago ) they’ve agreed a replacement one .

[Jww6999]

I just spoke to the support team ,and as it’s still under warranty (bought from Amazon 4 months ago ) they’ve agreed a replacement one .

[P765]

My Versa went black this morning and would not respond.  I chatted with a Fitbit customer service rep for help. After trying multiple troubleshooting steps, he determined that my Versa is defective.  Thankfully I'm getting a replacement.  It seems odd that so many are having similar issues today. 

[Jww6999]

It seems to be a common issue .Theres a thread on this site from last year with people complaining of the same thing .

Hopefully my replacement one doesn’t do the same 🤞🤞