Versa blank screen

[Aw1751]

Looked at my watch and it was a blank screen. On the charger and still not working. Pressed buttons and still not working.

Moderator edit: subject for clarity

[NellyG]

Hi @Aw1751 I have flagged a moderator to come and help you.

[Aw1751]

Thank you.

Sent from my iPad

[AlejandraFitbit]

It's great to see you around @Aw1751 and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this display issue. I recommend taking a look at the help article: How do I restart my Fitbit device? and make sure those instructions are the ones you followed in order to restart your watch.

I hope to hear from you soon. 

[Aw1751]

I have done this and the screen remains blank. Also when it is on charge, the watch gets very hot.

Sent from my iPad

[Cobbfan221]

I am having the exact same issue. It started where it would have a black screen but still collect data and can sync. Charging makes the watch get hot.

I tried to reset and turn it off but still have the black screen.

[Aw1751]

My versa is not collecting data. Frustrating

Sent from my iPhone

[MichSC]

My versa is doing the same!  I’ve had it for 2 days, the screen is blank and it’s gets hot when on the charger. I’ve tried the reset but still not working. 

Any ideas?

[Aw1751]

I am waiting to hear from the company.

Sent from my iPad