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Versa blank screen

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‎08-15-2019 07:05 - last edited on ‎08-16-2019 13:57 by Fitbit Moderator

‎08-15-2019 07:05 - last edited on ‎08-16-2019 13:57 by Fitbit Moderator

Of course, at the worst possible time. 🙄 

 

The screen started becoming unresponsive and then the display went out completely. I did a restart and nothing. I can see a faint glow appear when I push the back button and then it fades. Like the watch face is trying to light up but can't 

 

Anybody? Help please! Thank you! 😁

 

Moderator edit: updated subject for clarity

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‎08-16-2019 14:05 - edited ‎02-03-2024 07:06

‎08-16-2019 14:05 - edited ‎02-03-2024 07:06

Welcome to the Community Forums @Sls0111. Thanks for letting me know about your Versa's behavior and for trying to troubleshoot it. Woman Wink

Based on the description of your post, please check on the Fitbit app if your Versa is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.

If the steps don't work, please leave your Versa on the charger at least 1 hour and then try to restart it once again by following these steps. 

Let me know the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


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