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Versa blank screen

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‎08-21-2019 18:00 - last edited on ‎08-22-2019 07:02 by Moderator Alum

‎08-21-2019 18:00 - last edited on ‎08-22-2019 07:02 by Moderator Alum

Good day,

 

I have a Fitbit Versa, with a display that is off, although it still connects to my phone and the sync works fine... I can see all the stats on the phone, but nothing on the Fitbit itself.

 

I have tried to power off and on, did that, no change.

I have tried to change the clock face, no change.

The phone shows the battery is at 90%.

 

Any suggestions for help please? Although it keeps tracking, it is not nice not being able to see the watch on.

Rgds

Sami

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎08-21-2019 23:47

‎08-21-2019 23:47

Hi @SamiAffes I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-22-2019 01:32

In response to NellyG

‎08-22-2019 01:32

Thank you 

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‎08-22-2019 07:04

In response to SamiAffes

‎08-22-2019 07:04

A warm welcome to the Community @SamiAffes and @NellyG thanks for the input.

 

I appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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