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Versa blank screen

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‎05-28-2020 19:27 - last edited on ‎06-21-2020 13:20 by Fitbit Moderator

‎05-28-2020 19:27 - last edited on ‎06-21-2020 13:20 by Fitbit Moderator

My Versa is only a year and a half old. Screen is black.  If I tap it the sensor still lights up and the app shows it still having half a battery. I have tried all the restore troubleshoot and it's still black. Any luck resuscitating with those who have had a similar issue.

 

Moderator Edit: Clarified subject

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‎06-21-2020 13:22

‎06-21-2020 13:22

Hello there @weemsties, welcome to the Community Forums. Thanks for the details provided about your Versa's screen behavior and for taking the time to troubleshoot it prior to posting here. 

 

I've seen that you contacted our Support Team just right after posting here and saw they were able to get you back on track. 😉

 

Please do not hesitate to let us know if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


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