Versa blank screen

[Zayn92]

My Versa screen just went black. I tried recharging it and restarting it but nothing seems to turn the screen on. I feel it vibrate when I receive messages and its still counting steps onto my phone app. Please help/advise

Moderator Edit: Clarified subject

[Roae]

The same thing happened to me and mine started yesterday. I noticed the day before I stopped getting alerts from my phone. Now it is either all back, or has black out spots. 

[MarreFitbit]

Hi there @Zayn92 and @Roae, welcome to the Community Forums. Thanks for the details provided about your Versa smartwatches' screen behavior and for trying to resolve this prior to posting here. 

As per the description of your posts, it seems that your watches are still syncing. So, I'd recommend switching to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device?. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Also, I'd like you to please  confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

Looking forward to hearing back from you.

[J9schulte]

Mine are through a fully charged battery yesterday after changing on its own so a new face.  Woke up this morning to a black screen and I have tried several Fitbit faces and restarted it at least 20 times... at least I think I have because I can not see anything.

[MarreFitbit]

Hi there @J9schulte, welcome here. Thanks for the details provided in your post and for following the recommendations I shared above. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope to get you back on track soon! 

[J9schulte]

I received an initial email which I responded to but have not received any further communication.  Given the number of people with same issue of black screen this appears to be a Fitbit issue.  Please help!  Still syncing, lights continue to work on back of watch. Have tried restarting, changing clock faces and charging.  Not much else a person can do with a black screen!

[MarreFitbit]

Hi there @J9schulte, I totally understand where you're coming from. Sorry for the long wait, as mentioned above, due to recent events affecting our operations, we may need more than 7 business days to respond. Stay tuned to your inbox, someone will reach out to you as soon as they can.