Versa - blank screen

[leantly]

Hi. I just woke up this morning and wanted to check the time, but my Versa kinda lit up, but the screen was still dark. I tried several times and the response was the same. It works, vibrates for a text notification, the app synced and showed me my sleep. I tried to restart it, but the screen was still the same. Put it on a charger - nothing. It lights up slightly, but the screen is black. I don’t know what happened. It didn’t have contact with water, I didn’t hit it or anything. I’ve had my Versa for a long time and I always sleep with it.

Is there anything I can do? Or is this beyond fixing?

[kvi.andi]

Hi. I have the same problem. It started yesterday afternoon with a slow reaction.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums @leantly @kvi.andi.  

Thank you for sharing this information about what you've been experiencing with your Versa watches. 

@kvi.andi, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

@leantly, I've sent your information to Customer Support as well, but it seems that you already  got in touch with them about this. 

Let me know if you have further questions. 

[Beckyepp]

Same issue here.

Went to bed,medium battery level, middle of the night the screen is blank. Put it on the charger this morning just to be sure and the logo glowed on it and then nothing.

[leantly]

Yes, I've reached out to Customer Support as well. Seems like there's nothing that can be done in my case though, sadly.

[kvi.andi]

They said to me as well. The begging of the year i had a similar issue but after that i needed a replacement because it not reacted to anything. But now is different. Still vibrating just show nothing... Very annoying, not damaged, nothing happened with it. I don't want to buy an other one or pay for the repair because it is not my fault.

[Andreacs]

I’m dealing with the same problem this morning. If I press the bottom on the side it just shows the exercise image and that’s it. I tried charging it and nothing works and it’s not even syncing. 😭😭😭

[Brown-Ham]

I too have the exact same problem. Right now! So sad! Help! 

[Swhealton]

I have the same issue with mine

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How is this fixed? Please help

[DavideFitbit]

Hi, thank you for your reply, and welcome to the new users in the Community forums.   

@leantly @kvi.andi, since you already tried all the steps found in the forums, I do recommend that you continue the communication with the Customer Support team. They will let you know how to proceed.

@Beckyepp @Andreacs @Brown-Ham @Swhealton, before considering other options, could you please confirm if you already tried to complete the restart procedure following these steps?    

Please keep me posted. 

[TTerluin]

Same with mine, except it won't even glow. Tried the reset and the screen finally said 0% charge...put it on the charger and nothing. 

[Swhealton]

I have tried all steps. I have a Versa 2. I have no clue what happened. Just looked at my watch and the screen was messed up and I didn't hit it on anything. I tried all the steps I have seen on all forums and nothing is working. Now the screen is completely black with a small line in the bottom right corner. 

Moderator edit: format

[LucyJCarter]

Mine is exactly the same. I have nothing on my screen at all. I have tried turning off and on again, factory reset but nothing is happening. I have now unpaired with my phone and now can't reconnect because I can't see the pin code on the screen. Please advise.

[TTerluin]

Just checked my charger and the cable was loose. It is charging now and showed the time. Can't believe I didn't check that first. 

[kvi.andi]

I tried to hold the button it vibrated and switch back. But nothing help. Yesterday i want to tried set up it again but i changed my mind but when i went back to the app my device is disappeared..So I'm totally helpless, sad and disappointed. This watch was already a replacement one because in February i had the same issue or something similar. But now i don't know what can i do. Someone please help me! I need this watch. Yesterday I answered to the customer support team email but they don't get me back since then.Yesterday I answered to the customer support team email but they don't answer me since then.

[DavideFitbit]

That's great news, thank you for sharing this update @TTerluin, it's good to know your watch is charging again. 

@Swhealton @LucyJCarter @kvi.andi, I've sent your information to the Customer Suppor team as well, but it seems that you already got in touch with them for further assistance. They will let you know how to proceed. 

Let me know if you have further questions.