Versa blank white screen

[alice2304]

My versa has a blank white screen and no heart rate green light...  no fitbit logo and I have restarted it and used the 3 button factory reset and it has not done a thing....  any suggestions...

[JuanJoFitbit]

@alice2304 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen is blank and won't turn on the heart rate sensor lights. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like to know if your Versa vibrates when you plug it in the charger. If it doesn't even vibrate when on the charger, please try the troubleshooting steps that are listed in this help article. After this, charge your Versa as described in this help article for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome! 😀

[alice2304]

Well I have gone through all the steps and to answer your question...  no the versa does not vibrate when I put it on the charger... and it has charged for over 4 hours and still nothing just a blank white screen no fitbit logo...  nothing.. Thanks so much for your help with this...

[JuanJoFitbit]

@alice2304 I'm sorry for the late response. However, I appreciate your response and the time spent trying the recommended troubleshooting steps.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 😀

[alice2304]

Thanks so much for your help,,,  I will wait on the email from the support team....

[JuanJoFitbit]

@alice2304 you are very welcome! Don't hesitate to get back if you need further assistance.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀