Versa blocked

[KylieMC]

My versa was blocked this morning after my child tried to enter the pin too many times  I tried to unblock it via my app and it kept coming up with an error, so I reset my versa, still didn't work. I uninstalled and then reinstalled the app and it still wasn't working so I took the device off my app.  

Now I can't add a device again as it asks for a code and when I look at my versa it says unlock with your phone Arghhh help!!!!

[MichellevV]

I have just been notified that a replacement is on its way.

Thank you to everyone who offered suggestions / solutions to my problem.

[HeydyF]

Sounds great @MichellevV, I really appreciate the update. Don't hesitate to contact us back if you need further help with your Versa. 

I'll be around! 

[Marrrmaduke]

@MichellevV I'm really glad to hear that! 🤗 Yay for Fitbit Customer Support. Thank you, @HeydyF!

[kristishaircuts]

I'm in same position no app account and locked out if the watch unless I unlock from a phone now. No phone wth do I do now help please

[Marrrmaduke]

@kristishaircuts you will need to reach out to Customer Support. They should be able to help you out.

[KylieMC]

Try and contact customer service, they weren’t able to help me as my one wouldn’t do a hard reset at all and they didn’t know how long it would take to find a fix for the issue I had, so I ended up taking it back to the store I bought it from and they replaced it thankfully! But they may now have a fix for it 🤷🏻‍:female_sign: