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Versa broken display order inquiry

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‎08-07-2018 06:22 - last edited on ‎08-08-2018 10:38 by Moderator Alum

‎08-07-2018 06:22 - last edited on ‎08-08-2018 10:38 by Moderator Alum

Hey Y'all!

 

I had my new Versa for a month before the display stopped working. It still tracked everything but my display was no longer working. I contacted Fitbit and they walked my through the reset process and it still didn't work. They had me send it back and emailed me a shipping label. It arrived last Friday and I have yet to hear back from them. Anyone have this problem or a problem where you mailed it back and hasn't heard anything from them?

 

 

Moderator edit: subject for clarity

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‎08-07-2018 11:11

‎08-07-2018 11:11

Have you chased this up with customer support? They are the only ones who can look into this for you. I have heard a few similar reports from other users, but I'm sure these were resolved through the support channel. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎08-08-2018 10:40

‎08-08-2018 10:40

A warm welcome to the Community @hmathenia and @N8teGee thanks for stopping by.

 

As mentioned by our friend, here in the Community, we don't have the necessary tools to see this information but, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Catch you later. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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