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Versa button cover missing

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‎07-28-2020 10:46 - last edited on ‎07-29-2020 14:45 by Fitbit Moderator

‎07-28-2020 10:46 - last edited on ‎07-29-2020 14:45 by Fitbit Moderator

the mode change button on the upper right side of the versa smartwatch is missing. is it replaceable?

 

Moderator Edit: Clarified subject

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‎07-29-2020 14:41

‎07-29-2020 14:41

Hi @poppop1941, welcome to the Community Forums!

 

Thanks for bringing this to our attention. Because the issue you're experiencing with your Versa is with its button, meaning that it's a hardware concern, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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