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Versa button isn't working

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‎09-25-2018 11:56 - last edited on ‎09-26-2018 05:58 by Moderator Alum

‎09-25-2018 11:56 - last edited on ‎09-26-2018 05:58 by Moderator Alum

My button on left side don’t work and it won’t sync unless it’s in the charger.

 

 

Moderator edit: subject for clarity

Best Answer
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2 REPLIES 2

‎09-25-2018 20:27

‎09-25-2018 20:27

Try restarting it several times.  If that doesn't fix it try a Factory Reset (Settings app on your Versa and scroll down to About).  If the button is still not working you will need to contact Support (link in my signature)

 

Restart your Tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-26-2018 05:59 - last edited on ‎09-10-2025 05:45 by Fitbit Moderator

‎09-26-2018 05:59 - last edited on ‎09-10-2025 05:45 by Fitbit Moderator

It's great to see new faces @Douglas3po, welcome and @NellyG thanks for the input.

If your Versa button isn't working, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

I hope this helps, let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer