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Versa buttons not working

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‎06-07-2020 18:18

‎06-07-2020 18:18

My versa buttons stopped working. I have cleaned them, restarted my watch multiple times and ended up doing a factory reset. Still unable to use the buttons. It will randomly start firing different screens and I can't exit back to the clock unless I restart the watch. What else can I do?

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‎06-19-2020 19:44

‎06-19-2020 19:44

Welcome to the Fitbit Community, @jlgundy.

 

I appreciate your participation in the Forums and sharing that your Versa buttons stopped working. Thanks for trying to resolve this, I appreciate the additional details. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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