help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa - cannot connect to app.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-02-2020 12:15

‎08-02-2020 12:15

My Versa was a couple days out of warranty when the display died.  Fitbit sent me a replacement which I was excited about!  I cannot connect the replacement to the mobile (Android) app.  Called customer service and we tried several times, including uninstalling and reinstalling Fitbit mobile app.  I also tried on my tablet.  Same results: the app finds the Versa; I enter the 4 digit code and that's where it stops.  Tells me to try again; must have tried over 20 times.  Fitbit customer service said there was nothing else they could do; would not send another replacement.  I feel like they sent a defective replacement.  Will never buy or promote Fitbit brand again.  There are a lot of other smartwatches out there, less expensive, and with great reviews.  After several years with Fitbit (10 at least), I am so disappointed in them.  

Best Answer
Labels:
2 REPLIES 2

‎08-02-2020 13:07

‎08-02-2020 13:07

I have had my Versa for almost two years and now all of the sudden the same thing is happening to me. I had the 4 digit code and entered it 3 times but then my Versa will not connect. I Have owned 3 Fitbits over 8 years and never had a problem with the cheaper versions. Very disappointed after spending over $200 that it lasted such a short time. My first time in the forum was to trouble shoot what I can do to fix it and was shocked and disappointed to see so many others having issues. 

Best Answer

‎08-03-2020 12:03

In response to weaverac1

‎08-03-2020 12:03

I too have been a Fitbit customer for years.  SO DISAPPOINTED!  

Best Answer