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Versa changes through screens by itself

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‎03-06-2020 15:47 - last edited on ‎03-12-2020 07:22 by Fitbit Moderator

‎03-06-2020 15:47 - last edited on ‎03-12-2020 07:22 by Fitbit Moderator

My app reports being updated last night to the latest version.   Today my Versa started malfunctioning.  The left button will no longer work.  The swipe either doesn't work or has a mind of its own and won't stop.  At one point it would not stop vibrating and telling me I was all caught up on my notifications and when it finally did stop that it went to weather and would not go back.  I purchased it around April 2018.

 

 

Moderator edit: updated subject for clarity

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‎03-12-2020 07:21

‎03-12-2020 07:21

@madeterman, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'm sorry to hear that your Fitbit Versa's button stopped working and it randomly changed screens by itself.

 

In order to fix this issue, please restart your Versa as described in this help article. After this, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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