Versa changes through the screens randomly

[naybean]

Hello, I've been recently having an issue with my fitbit watch.  It started out with  The screen being dimmer than usual and then it started flipping through the screens randomly and very quickly. I restarted my fitbit to see if it would solve the problem and it started to work for a while and now I cannot access the apps screen. When I swipe to the left (trying to get to the page with the settings icon)  It will not bring up this page but instead just flips through the steps/calories and heart rate.  I have tried to do a hard factory reset and it doesn't allow me to do that either it just seems to do a restart. I followed the directions on the fitbit forum which tells you to hold all 3 buttons down, release the bottom right button quickly after the fitbit icon disappears while continuing to hold the left button and top right button until it vibrates. It doesn't vibrate and I've held it for over 2 minutes, when I let go of the button the fitbit icon comes back on and everything is the same way as it was before and nothing changed. Any suggestions?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@naybean welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its screen is dimmer and it started flipping through the screens by itself. I appreciate the time spent trying the troubleshooting steps before contacting our forums.

I'd like you to try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome! 

[Gardnme]

I am having the same issue, just started about an hour ago. I, too, have done a reset and changed the clock face to a Fitbit clock face. It is still randomly switching between notifications, exercise, clock face, etc. with vibrations.

[JuanJoFitbit]

@Gardnme thank you for joining us in this thread and our Fitbit Community! Regarding the display issues that your Versa is experiencing, I'd like to thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm so glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences meet people and create new topics.

Hope to see you in our Fitbit Community more often!