Versa charging issues

[McBurroughs]

Just bought a new Versa tonight and was so excited! This was to be a retirement present. Immediately after setting it up the message started showing that the power source was not sufficient for the device, no matter how I plugged it in! I’ve spent the last three hours on chat just to have to send it back! I should have bought another product.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @McBurroughs.

Thanks for troubleshooting this by yourself, I am sorry to hear about the battery issue you were experiencing with your Versa. The good news here is that our support team offered a replacement. At the moment of receiving it you can set the new one up by doing the following from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Let me know if you need anything else. 

[dennis1970]

Returning my wife's versa.  . Will not not charge on the new cradle.   Versa is completely drained,ugh 

[jjbuzard]

Horrible answer or solution, I am on my second Surge, both have the same problem "Insufficient Power to charge." Doesn't matter how I try to charge, plugged into the wall with cradle or USB into computer with magnet attachment, get the same message all the time, last one simply quit charging all together, in setting up the new one same message and IT WON'T sync 90 % of the time, using Samsung Galaxy Note9.  to sync I have it setting on top of the phone, can't find it, old one the same way, using a PC sitting on top of the PC same thing, Can't sync most of the time. the charging plug port on the Iconic is PATHETIC! My wife keeps telling me to get an IWatch and get rid of FitrBit!